​​​Shipping Disclaimer

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At Good Fortune USA, we currently work with three trusted manufacturing partners: Tapstitch, Printful, and Printify.

Please note:

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• Shipping times may vary depending on the product and manufacturer.

• Average delivery times range between 7 – 21 business days.

• Each manufacturer has its own processing and shipping policies, which you can view here except Printify for there shipping rates please go to their official website to get their shipping & handling policies:

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     ​​TAPSTITCH

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Does Tapstitch ship worldwide?

• Yes, Tapstitch ships internationally.

• However, some countries and regions have blocked or restricted international shipping. The product page provides information about the delivery area for any item.

 

What kind of shipment will you use for my order?

• Items identified with a USA flag can be dispatched from America or China.

• Most small orders are fulfilled from America while with larger ones we recommend China as it is usually less expensive.

• Items dispatched from America primarily use air freight.

• Items dispatched from China can either be sent using air freight or sea freight, depending on your preference.

• Air freight is usually faster but more expensive, while sea freight is often slower but cheaper.

 

How long does it take for international shipping?

• The shipping time is dependant on the method chosen:

• Special line: 10d avg; 95% in 15d.

• International shipping: 5d avg; 95% in 7d.

• Standard shipping: 25d avg; 95% in 30d

• These shipping times are estimates, not guarantees, and do not include the production time to customize products.

• These estimates exclude local holidays, occasional unavoidable events, and incorrect information (such as when customers provide the wrong address or contact information).

• Each order has a tracking number that enables the monitoring of packages.

• If you have any questions, you can also always contact Tapstitch’s customer service at support@tapstitch.com.

 

What if I entered the wrong phone number when ordering?

• If you provided the wrong number, the package may fail to be delivered.

• Please get in touch with customer service as soon as possible if the parcel has not been shipped so Tapstitch can change the details: support@tapstitch.com.

• In cases where the customer has provided the wrong phone number, Tapstitch is not responsible for the cost of reshipping or refunding the order.

 

International Orders

• With international orders, Tapstitch will email you to confirm the correct phone number before shipping.

• Orders will be held in Tapstitch’s warehouse for up to 90 days from the day of purchase if the phone number is not confirmed.

• After this holding period, Tapstitch will dispose of the products and have no liability or responsibility for them.

 

How are logistics costs calculated?

• Logistics costs depend on the delivery address and the weight of the items.

• When orders are placed, Tapstitch’s system will calculate the shipping fee based on the shipping method chosen.

• Various shipping choices are available on Tapstitch depending on order size, fulfillment location, and the desired speed of delivery.

 

What if I have yet to receive my package after 20 days?

 

The following are the three main reasons packages are not delivered:

• Missed calls from the courier;

• Incorrect contact number provided at purchase;

• Incorrect shipping address provided at purchase.

 

If the delivery failed for any of these reasons, please contact us at support@tapstitch.com with:

• the correct contact number/address;

• the available times for re-delivery.

 

Delays might also occur due to events outside of Tapstitch’s control, such as:

• Flight cancellations;

• National holidays;

• Striking workers.

 

What if my package is lost or damaged?

• Send photos of the damage to customer service at support@tapstitch.com within 7 days of receiving the package.

• If the freight company loses your package, we will arrange re-shipping as soon as possible.

 

My order shows it is being returned to the sender, what now?

• Orders are returned to the sender for many reasons, but usually, it’s due to

• incorrect address details on the package, making it undeliverable;

• the package being unclaimed at customs;

• the package being refused/returned.

• You will be notified once the order arrives back at Tapstitch’s facility.

• We advise contacting your customer to determine the situation and how they would like to proceed.

• If you wish to have the product reshipped, contact us with an updated, correct address where relevant.

• New shipping charges will be applied to orders that have been returned to the sender because they were unclaimed at customs, returned, or had an incorrect address submitted at purchase.

 

What happens if a package wasn't delivered to my customer, but the tracking states that it was?

• If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Tapstitch will not cover the cost of reshipping or refunding the order.

• There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address.

• Customers should reach out to the carrier and inquire if any additional details were left by the delivery person.

• If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped.

• We're not yet able to assist with filing claims with shipping carriers, but we hope to do so in the future.

 

What if the recipient's address was wrong?

• If the order is yet to be shipped, please contact support@tapstitch.com so that we can modify the address.

• If the address has changed, the customer will need to bear any possible shipping price difference.

• If the order has been shipped, the address cannot be modified. 

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   PRINTFUL

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Printful offers different shipping options, depending on the platform you integrated with and its available shipping functionalities.  

 

Domestic shipping (US and Canada)

Flat Rate (Standard) (3–4 business days after fulfillment)

Standard rate with CO2 offsetting (3–4 business days after fulfillment) 

Express (1–3 business days after fulfillment)

 

Read more about Express shipping for US domestic orders.

 

International shipping (US and Canada)

Flat Rate (Standard) (5–20 business days after fulfillment)

Standard rate with CO2 offsetting (5–20 business days after fulfillment) 

Standard DDP (3–5 business days after fulfillment, up to 12 business days to the Atlantic region) Canada only 

Express (1–3 business days after fulfillment)

 

International shipping (Europe)

Flat Rate (Standard) (5–20 business days after fulfillment)

Standard rate with CO2 offsetting (5–20 business days after fulfillment) 

Standard DDP (3–7 business days after fulfillment) UK only 

Express (1–3 business days after fulfillment)

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

Crimea, Luhansk, and Donetsk regions in Ukraine

Russia

Belarus

Ecuador

Cuba

Iran

Syria

North Korea  

 

We may split an order into multiple shipments for the following reasons:

Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll always ship separately* are:

snapback hats, trucker hats, dad hats/baseball caps, and visors

backpacks

mugs

stickers

pillows with stuffing

posters

framed posters

canvas

bean bag cases

water bottles

notebooks

Fulfillment location. In our Product Catalog, you’ll see that we fulfill products in multiple locations (e.g., USA, Europe), so if your order consists of products that have different fulfillment locations, we’ll ship the products separately.

Multiple shipment orders will have higher shipping costs than single shipment orders. See the final shipping costs at order checkout or read about shipping calculations.

 

*Note: We calculate the shipping costs for the product categories mentioned here, assuming that they would always ship separately. Occasionally, some of these products can be shipped together with other products, but they would still be charged the shipping fee as a single product.

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Printful’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:

 

estimated fulfillment + estimated shipping = estimated delivery time

 

Our fulfillment time average is 2–5 business days for all products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

 

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

 

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

 

Issues with design files

Products being out of stock

Shipping-related delays like failed delivery attempts or service disruptions

We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with us at support@printful.com, we’ll check your order status, and let you know how to proceed.

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If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

 

Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate - it’s not a guarantee.

If you still haven’t received your order, get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. Reach us by clicking the yellow speech bubble in the bottom right corner or email us at support@printful.com.

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If your order is shipped from a facility that's in a different region than your delivery destination, you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.

To avoid customs fees, order products that we fulfill close to your delivery region, which is set automatically based on your geo-location. This region can be viewed and adjusted by dropping down the Preferences menu under the globe icon at the top right of the page and selecting Default catalog and delivery preferences. 

 

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We recommend keeping the slider tool on the default “Faster Delivery/Fewer Products” setting to ensure that you are shown products which can be fulfilled close to your location. 

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If you haven’t received your order or notice an issue with the products, reach out to our customer support team, and we’ll help you get it solved. Please read our Return Policy for more details.

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We understand that waiting isn’t always easy, and we are actively working on improving and speeding up our shipping process for the near future.

We appreciate your patience and support as we continue to grow and deliver high-quality products to you.